wow, i actually got a PHONE CALL from MAPS. apparently we're an open relay *coughBULLcough*. apparently MAPS is on heroin. but whatever.
got my replacement MB for my desktop here... this incident with IBM (the eighth, i'd say, in my history at the company) has led me to conclude something about good customer service: it depends on trust. if you show a customer you trust them - be it to stick to their word, or to be reasonable, etc - you have illustrated that you believe in providing good customer service. IBM does not do that. there is a mutual level of trust between companies that work together - I trust IBM to provide a decent product, and to support me when their product goes bad. they are evidently not keeping up their end. basically after the DeskStar fiasco in which we lost six hard drives in all six IBM workstations we had, i figure, if something like this ever happens again with another part i'm replacing them all up front. i don't want to have to call them six times about six parts and ship them one at a time as they die - i'd much rather replace them en masse. but IBM, it would seem, does not trust me. my MB was the third to go out. we have three left. they will, like humans, all die in time - i know that, IBM knows that.
needless to say i'm never buying IBM ever again. ever. :)
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